Refund policy

Return & Refund Policy – EcoSmart Living

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At EcoSmart Living, we strive to provide our customers with the best smart home solutions. If you're not completely satisfied with your purchase, our hassle-free return and refund policy ensures a smooth process.

Returns

We accept returns within 30 days of delivery for eligible items. To qualify for a return, the item must:

✔ Be unused, unopened, and in its original condition
✔ Include all original packaging, accessories, and manuals
✔ Have a receipt or proof of purchase

Non-Returnable Items:

🚫 Used, damaged, or altered items
🚫 Gift cards, downloadable software, or custom-made products
🚫 Items marked as Final Sale

To initiate a return, contact our support team at service@wtlmarketing.com with your order number and reason for return. Once approved, we will provide the return shipping address.

Return Shipping:

  • Customers are responsible for return shipping costs, except for defective or incorrect items.
  • We recommend using a trackable shipping service for safe return delivery.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

✅ Approved refunds will be processed within 5-7 business days and credited to your original payment method.

❌ Rejected returns will be offered the option of reshipping at your expense.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at service@wtlmarketing.com with details and a photo of the issue.

Late or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing may take additional time.
  3. If the issue persists, reach out to service@wtlmarketing.com for assistance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo of the issue. We will arrange a replacement or refund at no extra cost.

Order Cancellations

  • Orders can be canceled within 12 hours of purchase.
  • If your order has already shipped, it cannot be canceled, but you may return it once received.

Need Help? Contact Us!

📩 Email: service@wtlmarketing.com
📞 Phone: 312-428-8611
📍 Address: 11555 Heron Bay Blvd Ste 200, Coral Springs, FL 33076

We’re here to ensure your shopping experience is smooth and worry-free!