Shipping policy
At EcoSmart Living, we strive to deliver your smart home solutions quickly and efficiently. Please review our shipping policy below to understand how we process, ship, and deliver your orders.
1. Shipping Coverage
We currently ship within the United States only. We do not offer international shipping at this time.
2. Order Processing & Handling Time
📦 Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
🚚 Shipping Time: Delivery times vary based on your location and chosen shipping method.
3. Estimated Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Calculated at checkout |
| Expedited Shipping | 2-3 business days | Calculated at checkout |
| Priority Shipping | 1-2 business days | Calculated at checkout |
🔹 Note: These estimates may vary due to factors such as carrier delays, weather conditions, or high-demand periods.
4. Order Tracking
📍 Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress. You can track your package using the provided link.
5. Shipping Delays & Issues
While we work to ensure timely deliveries, external factors may cause unexpected delays. EcoSmart Living is not responsible for:
- Carrier-related delays (e.g., USPS, FedEx, UPS issues)
- Weather or natural disaster disruptions
- Incorrect shipping addresses provided by the customer
If your order is delayed beyond the expected timeframe, please contact us at service@wtlmarketing.com for assistance.
6. Lost, Stolen, or Damaged Packages
Lost or Stolen Packages
🚨 If your package is marked as delivered but you haven’t received it:
- Check with neighbors or household members.
- Contact the shipping carrier directly for assistance.
- If the issue is unresolved, email us at service@wtlmarketing.com within 48 hours of the delivery notification.
EcoSmart Living is not responsible for stolen packages but will assist in filing a claim with the carrier when possible.
Damaged Packages
📷 If your package arrives damaged, please take photos and email us at service@wtlmarketing.com within 48 hours of delivery. We will assess the issue and work on a resolution.
7. Incorrect Shipping Address
If you accidentally entered an incorrect shipping address, please contact us immediately at service@wtlmarketing.com.
- If your order has not been shipped, we can update the address.
- If the order has already shipped, we are unable to change the address, and you may need to contact the carrier directly.
8. Order Cancellation & Changes
You may cancel or modify your order within 12 hours of purchase by emailing service@wtlmarketing.com.
- Once an order has been processed, it cannot be canceled and must go through the standard return process.
9. Returns & Refunds
For information on returns, refunds, and exchanges, please review our Return & Refund Policy.